Complaints Policy

01922 277727 07401608600

Our aim is to provide you with an excellent customer service.

If we fail to meet your expectations, we will try to put things right as quickly as possible.

IF YOU HAVE A COMPLAINT
The Financial Conduct Authority define a complaint as any expression of dissatisfaction, whether oral or written and whether justified or not.

Your complaint will be taken seriously, and we will make every effort to resolve the problem straight away.

You can notify us of your complaint through the following channels:

In Writing

Car Connect UK Ltd
Unit 7
Gill & Russell Trading Estate
Wharf Street
Walsall
WS2 9ES
Email: - carconnectukltd@gmail.com

WHAT HAPPENS IF WE CANNOT RESOLVE YOUR COMPLAINT STRAIGHT AWAY?
If we are not able to resolve your complaint straight away, we may need to carry out further investigations

Once received, your complaint will be investigated and dealt with in the following way:

By Day 7

We will try to provide you with a full reply. If this is not possible, we will confirm who will be looking into your complaint.

By Day 28

We will endeavour to investigate your complaint and provide a full response to you at this stage. However, if for any reason we are unable to provide a full response by this time, we will contact you and provide you with an update of the current situation.

By Day 56

In the unlikely event that your complaint has not been resolved by this stage, we will write to you with a final response. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. (https://www.financial-ombudsman.org.uk/)

Customer Reviews

See All

Secured my car with a phone call and deposit. Had it delivered the next day very fast delivery service. No issues and love this car. Totally as descri... Read More

Farzana H

Secured my car with a phone call and deposit. Had it delivered the next day very fast delivery service. No issues and love this car. Totally as descri... Read More

Farzana H

I purchased my new car through car connect, everyone there was very helpful and cheerful and the car was perfect. Extremely helpful with explaining th... Read More

Josh H

I decided to buy a car for my wife as She needed it urgently to commute to work. Due to the lockdown, most of the car dealers were closed around the c... Read More

Harjeet A

No pressure to buy really pleased with the car did everything they promised even mot and service same day as viewed and test drove picked up car same... Read More

Kevin B

Fantast family run garage, nothing was too much trouble . We traveled for near 3 hrs to view their car we wanted, on arrival they offered to go get us... Read More

Gill K

The service provided by Car Connect UK was proffesional, genuine, and informative. I ended up buying a Toyota Yaris off them, as I was confident in th... Read More

Sabah B

donna B19 Nov 20 5.0 VERIFIED PURCHASE Excellent service Very happy with purchase highly recommended Purchased a car from this company, highly trusted... Read More

Donna B

Thanks Car Connect for our new company car. Service was fantastic cannot pick any faults. Thanks again lads.... Read More

Ash G

Fantastic company! Made my car buying experience quick and easy. They delivered my car to my front door which helped me out massively! Brilliant compa... Read More

Anthony G

I got a car off these lads few months back. And thought id wait before leaving a review as i wanted to see what after sales is like. I can honestly sa... Read More